Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return a used item, please Contact Us with your order number, the product you would like to return, and the reason you wish to send it back. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. We have found that US Priority Mail is the fastest, most economical way to send small packages in the USA, and Global Priority Express is usually the least expensive way to ship and track international orders. No matter which shipping option you choose we include a free Polar Cool Tie to help cover the cost of postage!
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Most orders are shipped within 24 hours of being received, and with the Priority Mail option, most customers will see their products arrive within just a few days of ordering.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. (This is why the flat-rate option from the Post Office is such a good option!)
Our local cutoff time for overnight packages through the Post Office is very early in the day - which means most orders sent Priority will get to the destination the same time as an Express package does after waiting a day to go out. Express orders can be sent via UPS and FedEx, but overnight delivery is often a bit cost prohibitive! We know when it is hot you don't want to wait, so we make every effort to get orders out immediately.
International Shipping Option
We recognize that shipping trackable packages overseas is very expensive - especially compared to the cost of our cooling products. We can mail packages via 1st class mail for a very reduced rate - but this option has no tracking available, and no guaranteed delivery. Please leave a note on your order page to use this "regular mail" delivery option.